Responsibilities:
- Acknowledge and confirmcustomer purchase orders within 24 hours.Track each order through production, dispatch, and shipment — maintaining accurate status in ERP at all times.
- Serve as the primary operational contact for international customers across US, EU, and global markets. Send proactive updates at every milestone — order confirmation, dispatch, vessel booking, BL release, and delivery. All external communication must be in clear, professional English.
- Ensure timely preparation and sharing of all exportdocuments — Commercial Invoice, Packing List, Bill of Lading (BL), Certificate of Analysis (COA), Certificate of Origin, and any customer-specific requirements. Coordinate with the Logistics Executive and CHA to ensure accuracy.
- Follow up with customers on outstanding payments as per agreed PO terms. Coordinate with Finance on invoice submission, payment receipts, and overdue accounts. Flag delays to the Sales Manager promptly.
- Support the Sales team with preparing quotations, proforma invoices, and product information for new enquiries. Assist in maintaining customer records and order history in Odoo ERP.
- Maintain and share MIS reports on order status, dispatch performance, and
- Work closely with the Production team on manufacturing timelines, the Logistics Executive on shipment readiness, and Finance on LC documentation and payment tracking.
Qualifications &Skills:
- 3–5 years of experience in export coordination or international sales support, preferably in a chemical, pharmaceutical, or manufacturing company.
- Strong working knowledge of export documentation: Bill of Lading (BL), Certificate of Analysis (COA), Commercial Invoice, Packing List, Certificate of Origin, and Letter of Credit (LC).
- Excellent written and spoken English — this is non-negotiable. You will be communicating daily with international customers.
- Hands-on experience with an ERP system. Odoo experience is a strong advantage.
- Proficiency in MS Excel and MS Outlook and AI tools like Claude.
- Proactive communication style — you escalate early and update customers before they have to ask.
- Highly organized with strong attention to detail. Documentation errors in export have real consequences.
- Any graduate — B. Com, BBA, B.Sc., or equivalent. A background in International Business or Export Management is an advantage.
Additional Information:
At Avid Organics, we are in an exciting phase of building new systems, new processes, structured teams, and real accountability. We believe in giving our people ownership and the space to grow. If you are someone who thrives on process, communicates clearly, and takes pride in getting things right the first time, this role is built for you.
